Privacy Policy – April 2022

Introduction

Pro Enviro are the developers and hosts of the Virtual Zero Carbon Hub. Pro Enviro is committed to maintaining the trust and confidence of our current and future customers as well as all visitors to our web site. This Privacy Policy provides detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Website Cookies

We use cookies to ensure that we give you the best experience on our website. This includes information about the browsing behaviour and pages viewed by people who access our website.

Contact via the website

Should you contact us via the website or directly we may collect and store your name, email address, company details and the reason you contacted us. We collect this information to enable us to provide you with information on the issue you contacted us about; to contact you if we need to obtain or provide additional information; to check our records are correct and to confirm that you wish to continue to receive information from us on the products and services we provide. We do not rent or trade email lists with other organisations and businesses. How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy; the longest we will normally hold any personal data is 1 week.

Your Rights
You have the following rights:

- the right to ask for a copy of personal data that we hold about you;

- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it;

- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;

- the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so;

- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it; and

- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation.

If you wish to exercise any of the above rights, please contact us using the contact details set out below

Data Protection Officer

Pro Enviro has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.

If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer by

- phone: 01788 538150;
- e-mail: info@proenviro.co.uk or
- write to: Data Protection Officer, Pro Enviro Ltd, 8 Davy Court, Rugby CV23 0UZ

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk
Legal basis for processing personal data

General
Pro Enviro collects and uses personal data because is it necessary for:

- the pursuit of our legitimate interests (as set out below);

- the purposes of complying with our duties and exercising our rights under a contract for the sale of goods and services to a customer; or

- complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to clients and prospective clients via email. Anyone has the right to withdraw consent at any time Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Pro Enviro, including: -

- selling and supplying goods and services to our customers;

- protecting customers, employees and other individuals and maintaining their safety, health and welfare;

- promoting, marketing and advertising our products and services;
- sending promotional communications which are relevant and tailored to individual customers; - understanding our customers’ behaviour, activities, preferences, and needs;

- improving existing products and services and developing new products and services; - complying with our legal and regulatory obligations;

- preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

- handling customer contacts, queries, complaints or disputes; - managing insurance claims by customers;

Updates
This policy was last updated in April 2022 and will be reviewed annually.